Shipping and delivery
Available shipping methods, charges, and estimated delivery times are displayed on the product page or during checkout. Delivery estimates are not guarantees and may be affected by carrier delays, holidays, weather, customs processing, or destination restrictions.
Because some product configurations contain rechargeable batteries, delivery availability and timing may vary by destination.
Customers are responsible for providing a complete and accurate delivery address, email address, and phone number. Contact customer support promptly if any information needs to be corrected. An address cannot always be changed after an order has entered processing or shipment.
Order processing and tracking
After an order is placed, a confirmation will be sent using the contact information provided at checkout. Tracking details will be supplied when available.
Tracking may take time to update after the carrier receives a parcel. If an order appears delayed or has not arrived, contact customer support with your order number.
Order cancellations
To request a cancellation, contact customer support as soon as possible. We will try to accommodate the request, but cancellation is not guaranteed once an order has entered processing or shipment.
If an order has already shipped, it may need to be handled as a return after delivery.
Damaged, incorrect, or missing items
Inspect the impact wrench, batteries, charger, sockets, accessories, and packaging after delivery. If an item arrives damaged, incorrect, or incomplete, contact customer support promptly and provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
- Photographs of the shipping label, when relevant
Return and refund requests
Contact customer support before returning any item. Include your order number, the email address used during checkout, and the reason for the request.
Return or refund eligibility depends on:
- The condition of the product and accessories
- Whether the item has been used, damaged, or altered
- Whether all included parts and packaging are returned
- The delivery and order status
- The terms displayed at the time of purchase
- Applicable consumer-protection laws
Refund processing
Approved refunds are issued to the original payment method unless applicable law requires otherwise. Processing time may vary by payment provider or financial institution.
Original shipping charges and return delivery costs may be non-refundable unless the product is defective, incorrect, or applicable law provides otherwise.
Contact us
For delivery, cancellation, return, or refund assistance, use the support address displayed in the site footer. Include your order number so the request can be reviewed efficiently.